Shipments and returns
Thanks for shopping at Collectors Assemble.
If you are not entirely satisfied with your purchase, we're here to help.
Changed your mind? Don't worry!
You know you're in safe hands with Collectors Assemble, our products have a 30 day money back guarantee. If you change your mind and your item is unused and in its original condition, we can either exchange it or give you a full refund when you return it within 30 days with your proof of purchase*. Your item will need proof of purchase to receive a refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your or original method of payment. Refunds are usually processed within 5 working days, depending on your card issuer's policies.
If there is no fault with the product you wish to return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us
*Some items are exempt from our 14 day money back guarantee. This will be detailed in the "More Info" tab.